IT Support Services

IT Support2018-08-30T10:18:21+00:00

EIRE Systems Tactical Support Services can provide fulltime onsite engineers including:

  • Helpdesk Support Engineers
  • Server/Infrastructure Engineers
  • Network Engineers
  • Unix Systems Administrators
  • Database Administrators
  • Market Data Support Specialists

With over 20 years experience in outsourcing with a track record for delivering results, in addition to competitive pricing and a commitment to cost reduction, EIRE Systems is positioned to provide your business with a broad set of technical and project management skills, and at an affordable price.

The key to the success of our outsourcing services lies in hiring only the best people available and for this reason, we put a lot of effort into our recruiting process. As a company we use a Performance-Based Recruiting Method which involves drafting comprehensive job descriptions to properly detail the requirements of each outsourcing position, and a comprehensive interviewing process backup by technical tests and reference checking. In addition to recruiting the right candidates, one of the best and most rewarding methods for finding the right people is to develop the people we have internally. As a company we put a lot of emphasis on employee retention and training, as in the long run, this helps us achieve the high performance we demand and gives us the ability to adapt and respond to our customers’ needs.

Managed Services simplify the management of IT functions and facilitate the ongoing alignment of IT with your overall business strategy.

Using Managed Services ensures that you receive predictable levels of support on an “as needed” basis, without worrying about headcount. With our Helpdesk Support or MAC Support services, as your business grows we can tailor your IT support needs to best suit your changing business requirements, leaving you to focus your attention on your business and not on IT services.

Helpdesk Support

Our Helpdesk Support services allow you to take a more strategic, long term approach to your firm’s technology needs, while knowing that your users’ daily desktop support issues are being dealt with in an efficient, timely and professional manner. Our Helpdesk Support can also provide you with the statistics you need to identify reoccurring faults, giving you the opportunity to improve the efficiency of your support services by eliminating such problems through technology improvements, user training, or changes in your user support structure.

MAC Support

For your business as usual Moves, Adds and Changes (MACs) we can provide Onsite Move Coordinators to gather all required move information and coordinate all IT and non-IT entities for the smooth execution of your MACs. EIRE Systems Onsite Move Coordinators are backed up by a pool of offsite technicians that are available ad-hoc to execute each MAC.

In addition to our on-site support services, EIRE Systems in-house engineers also provide an integrated support product for small to medium sized companies. It consists primarily of baseline remote support, supplemented by follow up on-site services available on a per-call basis. Available services include:

  • Site surveys and systems documentation
  • Hardware and software procurement
  • Network design and implementation
  • Server installation, configuration and testing
  • Client workstation installation, configuration and testing
  • Email and network faxing software installation
  • Security solutions (firewalls/encryption cards) installation and testing

EIRE Systems provides support to almost 100 SME clients across the APAC region in this way.