Managed Services simplify the management of IT functions and facilitate the ongoing alignment of IT with your overall business strategy.
Using Managed Services ensures that you receive predictable levels of support on an “as needed” basis, without worrying about headcount. With our Helpdesk Support or MAC Support services, as your business grows we can tailor your IT support needs to best suit your changing business requirements, leaving you to focus your attention on your business and not on IT services.
Our Helpdesk Support services allow you to take a more strategic, long term approach to your firm’s technology needs, while knowing that your users’ daily desktop support issues are being dealt with in an efficient, timely and professional manner. Our Helpdesk Support can also provide you with the statistics you need to identify reoccurring faults, giving you the opportunity to improve the efficiency of your support services by eliminating such problems through technology improvements, user training, or changes in your user support structure.
For your business as usual Moves, Adds and Changes (MACs) we can provide Onsite Move Coordinators to gather all required move information and coordinate all IT and non-IT entities for the smooth execution of your MACs. EIRE Systems Onsite Move Coordinators are backed up by a pool of offsite technicians that are available ad-hoc to execute each MAC.