EIRE Systems was awarded a contract to implement a BCP/DR solution for a leading international insurance company operating worldwide, offering a diverse range of financial protection products and wealth management services.
Our client brief including the following tasks:
- Establish and confirm a broad business continuity policy
- Develop site specific BCP strategies
- Deliver a BCP/DR solution
- Implement testing of the delivered solution
- Provide end users training
Our solution consisted of the following seven steps:
- Establishment and Confirmation of Broad Business Continuity Policy
Global and regional considerations were included, where this work also defined audit, regulatory and ethical commitments.
- Development of Site Specific BCP Strategy
A review of local business group specific requirements was undertaken to determine the basic strategy, scope and schedule for a location-specific BCP project. Tactical and strategic response considerations were addressed at this stage.
- Organization and Confirmation a Project Existence
Project establishment meetings, structure (staffing), reporting, and deliverables were established at this stage. A staffing profile including business, technology, audit and legal considerations was also developed.
- Initiation of Fieldwork
Following the criteria set out above a Business Impact Analysis process was undertaken. Information collection, risk assessment, and preliminary Recovery Plan work was undertaken.
- Solution Delivery
Documentation of business recovery plans, technology requirements, preliminary design, issue of tender documents, budget approvals, contracts and build solution all formed part of this process.
- Testing and Training
This stage included the development of an “Incident Response Process and Procedure” (BCP/DR manual), including the definition of testing and training profiles, and establishment of business processes to better support the recovery strategies.
- Maintenance Schedule
A process for the maintenance of the BCP plan was implemented. This was a key requirement for audit and regulatory commitments. This step provided a feedback loop into a Business Impact Analysis process for the continuous maintenance of the BCP/DR solution.