Project Description
Case Study
EIRE Systems currently provides a one-stop-shop IT solution for over 80 small-to-medium enterprise (SME) clients across Tokyo, Hong Kong and Singapore. These clients are based in multiple sectors including Banking & Insurance, Chemical & Pharmaceutical, Computer & IT, Mass Media, Manufacturing, Retail, Petrochemical, Food & Beverage, Hospitality and other sectors.
Our primary service provided these clients is the maintenance of a stable IT environment to ensure smooth and reliable business operations. We can support SMEs of any size, with either (i) full-time dedicated resources, (ii) remote support using our dispatch services desk or (iii) a combination of these two services.
Services provided our SME clients include:
- Maintenance of network and telecoms infrastructure
- Hardware maintenance and support for; PCs, laptops, mobile devices, WiFi, server, backup infrastructure
- Security management – vulnerability analysis & penetration testing
- Installation and maintenance of anti-virus systems
- Network / firewall / WiFi / BYOD configurations and support
- OS maintenance, upgrades, patches & support
- Software maintenance, upgrades, patches & support
- Data backup – monitoring & support
- Printer & fax maintenance & support
- “On-Call” troubleshooting with quick response
- First day user setup, internal user moves
- Documentation (documentation of changes in hardware, network or other infrastructure configurations)
- Recommendations for upgrades to infrastructure
- Disaster Recovery design plan implementation, annual tests and updates
- Coordinate of small projects, coordination with client’s IT staff in head office
- AV / conferencing systems installation and support
