IT Support

Domain Migration using Microsoft Azure


EIRE Systems was engaged to build a secure and fully-featured environment in Azure for managing our client's user devices, including laptops and smartphones. Creation of this new environment involved: Setting up a domain on Azure Active Directory (including AD DS setup.) Migrating all local endpoints to use Azure AD login accounts. Configuring SharePoint as storage [...]

Small-to-Medium Enterprise (SME) Support


Case Study EIRE Systems currently provides a one-stop-shop IT solution for over 80 small-to-medium enterprise (SME) clients across Tokyo, Hong Kong and Singapore. These clients are based in multiple sectors including Banking & Insurance, Chemical & Pharmaceutical, Computer & IT, Mass Media, Manufacturing, Retail, Petrochemical, Food & Beverage, Hospitality and other sectors. Our primary service [...]

Managed Service – IT Support – Global Pharmaceutical Company


Case Study EIRE Systems was appointed as the deskside and infrastructure support vendor by a global pharmaceutical company with 5,000 users across Japan in over 70 locations. This Managed Service is provided using a team of approximately 20 support personnel providing Level 1 and Level 2 deskside support, infrastructures (server and network) support, project management [...]

Field Support Services – Multinational Financial Information Provider


Case Study Our client is an innovator in global finance information servicing the needs of financial clients around the world. Our client based Field Support Team is responsible for providing onsite break-fix and troubleshooting services to our clients end users, many of whom rank among the largest financial institutions in the world. Our team works [...]

Data Center Operations Support – Large US Investment Bank


Case Study EIRE Systems is the primary provider of data center operations support to a large US investment bank with multiple data centers across the APAC region. Using a team of approximately 20 support staff, the services provided include: Ready for Business support Mechanical and Electrical operational co-ordination and communication support Break-fix support for Telco [...]

MAC Support – Large US Investment Bank


Case Study EIRE Systems was selected by a leading US investment bank with a strong Asian presence, to implement their BAU and project Moves, Adds and Changes (MAC), for their Tokyo Office with approximately 1,000 user moves per year. EIRE Systems onsite move coordinator and offsite MAC team are responsible for planning and implementing all [...]