Project Description

Case Study

EIRE Systems is the primary provider of data center operations support to a large US investment bank with multiple data centers across the APAC region. Using a team of approximately 20 support staff, the services provided include:

  • Ready for Business support
  • Mechanical and Electrical operational co-ordination and communication support
  • Break-fix support for Telco team and others
  • Tape handling and management
  • Server IMAC support
  • Network device IMAC support
  • Access control and security management
  • Rack allocation and DC space management
  • Patching and patch management
  • Troubleshooting
  • Capacity planning
  • Inventory management including disposal support for DC assets
  • Vendor co-ordination and escorting
  • Annual power down support
  • Data center process review
  • Documentation and reporting
  • Standardization / harmonization between sites and adherence with global standards
  • Level 1 support of BCP/DR
  • Invoice processing and Maintenance Workbook management
  • Other related tasks that may be requested by our client