Small-to-Medium Enterprise (SME) Support

Small-to-Medium Enterprise (SME) Support 2017-10-27T09:14:53+00:00

Project Description

Case Study

EIRE Systems currently provides a one-stop-shop IT solution for over 80 small-to-medium enterprise (SME) clients across Tokyo, Hong Kong and Singapore. These clients are based in multiple sectors including Banking & Insurance, Chemical & Pharmaceutical, Computer & IT, Mass Media, Manufacturing, Retail, Petrochemical, Food & Beverage, Hospitality and other sectors.

Our primary service provided these clients is the maintenance of a stable IT environment to ensure smooth and reliable business operations. We can support SMEs of any size, with either (i) full-time dedicated resources, (ii) remote support using our dispatch services desk or (iii) a combination of these two services.
Services provided our SME clients include:

  • Maintenance of network and telecoms infrastructure
  • Hardware maintenance and support for; PCs, laptops, mobile devices, WiFi, server, backup infrastructure
  • Security management – vulnerability analysis & penetration testing
  • Installation and maintenance of anti-virus systems
  • Network / firewall / WiFi / BYOD configurations and support
  • OS maintenance, upgrades, patches & support
  • Software maintenance, upgrades, patches & support
  • Data backup – monitoring & support
  • Printer & fax maintenance & support
  • “On-Call” troubleshooting with quick response
  • First day user setup, internal user moves
  • Documentation (documentation of changes in hardware, network or other infrastructure configurations)
  • Recommendations for upgrades to infrastructure
  • Disaster Recovery design plan implementation, annual tests and updates
  • Coordinate of small projects, coordination with client’s IT staff in head office
  • AV / conferencing systems installation and support