Having the correct IT support for your company is important because it helps keep productivity up and reduce downtime. When things go haywire with anything that involves technology, your IT department should be able to get them corrected. But what happens if the tech support professionals can’t make it to the office or something happens off-site, such as at a worker’s home office? Having IT support that can handle things remotely can benefit your company in these situations. Not all remote IT support is the same, so you’ll need to choose the best package available. Read on to learn more about augmented reality remote assistance and how it can greatly provide a positive impact on your business.


diagrams with icons on server room backgrounds

Why Does Remote IT Support Benefit Companies?

Many companies have employees in different locations. With the recent uptick in companies moving toward a remote workforce, including employees working from home, finding IT support that can field calls for help from multiple locations is imperative.

The remote support services should be easy to access and easy to understand. The professionals should be familiar with your company, the technology you use and your equipment. This is the only way they can determine how to help you.

When you find a remote IT company that meets those needs, your company is the one that benefits. The ability to work remotely means your company likely won’t have as much downtime as if the IT person had to go from one site to another. Instead, they work with the individuals at each location to fix the problems.

Are There Limitations to Remote IT Support Services?

While remote IT support can be suitable in many situations, there are times when in-person, on-site support is the only way a problem can be corrected. In these cases, many of the initial troubleshooting steps can be handled remotely so the tech support professional can go to the site and get things fixed as quickly as possible.

Some companies have to deal with customers who need IT support under the company’s name. Remote IT services can provide this quickly and easily. This means your company wouldn’t have to worry about hiring and training people. Instead, the IT support company would handle those aspects of IT support for your company. For some businesses, this could be a valued and innovative addition to the company.


Field technician wearing smart glasses which is one of the AR remote assistance tools.

How Does Augmented Reality Remote Assistance Improve IT Support?

Augmented reality technology greatly improves IT support because it provides visual representations of the problem and solutions. This can help people who aren’t IT-savvy to understand what they need to do. Overall, this option for IT support may help improve your company’s productivity by helping your employees resolve tech issues faster. By optimizing your IT support system with an AR remote assistance solution, you’ll be able to provide your customers and employees with a much better experience that will help increase your customer satisfaction. This can indirectly improve your company’s bottom line if the employees are able to do their jobs more efficiently.

For your company, being able to share pictures or screenshots of what’s going on might be beneficial because it can cut down on the amount of time the employee has to deal with IT support. Instead of trying to explain everything to the IT professionals, they can send pictures and screenshots so the IT person has a clear visual of what’s going on.

Once the IT remote expert person gets the pictures or screenshots through the user’s smartphone camera from a remote location, they can use AR remote assistance software to superimpose images over the images or screenshots that were submitted. This enables them to walk the person step-by-step through the solution if necessary. Your field technicians won’t have to guess what needs to be done since they’ll be able to see what they need to do to fix the IT problems that are negatively impacting their ability to work.

The superimposed images that augmented remote assistance IT support utilizes can reduce the downtime of unplanned outages within your company. As time progresses, your company can become known as a highly reliable one that keeps up with production schedules and revenue targets. This greatly benefits your company as it helps to improve your business’s reputation.

What Should You Consider When Hiring a Remote IT Services Company?

One of the most important considerations, when you’re trying to find a company to provide remote IT support, is that company’s ability and willingness to understand your company. You shouldn’t have to spend your time training the IT company on things like how your company runs or what regulatory regulations need to be considered.

At EIRE Systems, we know that being able to grow with your company is critically important. We keep up with the latest technology including AR technology so we can use it to benefit our clients. We also stay abreast of what our clients need so they’re able to focus on building their company while we handle the IT support needs.


Group of IT support professionals working on a system.

Contact EIRE Systems to Learn How Our IT Service Solutions Can Help Your Company

When you’re looking for a technical support team, you need to ensure that you’re finding one that can meet all your IT needs. Trying to work with different companies for different needs can mean your company is missing out on some of the support it needs. Additionally, you’d have to determine how to keep all the IT support companies in the loop about things that impact them. This can be a challenge.

Companies that need to implement or improve IT support should contact EIRE Systems, the best IT services company. Our team of professionals can discuss our services with you so you can determine the best option for your company. We work with a variety of industries, so we know what kinds of security and services you’ll need.

Our team knows you don’t need one-size-fits-all solutions for your IT support. We customize the services you need so your business benefits from our support. We’re your one-stop option for business IT support, including augmented reality remote support assistance.